Refund and Returns Policy
At Chateau Heritage Apparel, we want you to love what you wear. Because our products are made to order, we have specific guidelines regarding returns and refunds. Please review the policy below carefully.
Returns
We accept returns only for items that are defective, damaged, or incorrect due to an error on our part.
To be eligible for a return:
The item must be unworn, unwashed, and in its original condition
The issue must be reported within 7 days of delivery
Proof of purchase and clear photos of the issue are required
We do not accept returns for:
Incorrect size selection
Buyer’s remorse or change of mind
Normal wear and tear
Refunds
Once your claim is reviewed and approved:
You may receive a refund or replacement, depending on the issue
Approved refunds are issued to the original payment method
Processing time is typically 5–10 business days after approval
Shipping costs are non-refundable, except in cases where we made an error.
Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need a replacement, contact us with photos and order details within 7 days of delivery.
Order Issues & Damaged Items
If your order arrives damaged or incorrect, please contact us immediately so we can make it right. Claims submitted after 7 days may not be eligible.
Cancellations
Orders may be canceled within 12 hours of purchase.
After this window, orders enter production and cannot be canceled or refunded.
How to Contact Us
For all return, refund, or order inquiries, please contact:
Email: chateauheritageslu@gmail.com
Phone: +17587151167
Please include your order number and photos (if applicable) to help us assist you quickly.